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Rapport Groupe Robert x Edgenda

Knowledge management

Ensuring organizational sustainability and reassuring employee experience


The article you're accessing clearly illustrates the importance of knowledge management as organizational assets to support optimal employee experience (EX) and ensure the sustainability of operations.

This is particularly true when it comes to documenting key processes that display high levels of criticality and complexity, as is the case with HR and payroll processes at Groupe Robert.

Furthermore, this criticality is exacerbated by the context of specialized labor shortages and high turnover rates.

The article presents a concrete case of a 5-step action plan for documenting enterprise knowledge:

  1. Mapping current processes and optimization.
  2. Developing work procedures.
  3. Reviewing roles and sharing responsibilities to secure processes.
  4. Developing a monitoring program to support continuous improvement.